Privacy Policy

This privacy policy (“Privacy Policy”) describes how Optic Systems, LLC, Optic Systems affiliates, and Compliance View 360, LLC (collectively, “Optic Systems”) may collect, use and share information that we have obtained from or about you. This Privacy Policy describes our practices in connection with business-to-business related services (the “Optic Systems B2B Services”) and through your use of the https://opticsystems.io/ (“Website”) or any of our related websites, services and mobile apps, including through the use of our proprietary real property compliance and inspection software and proprietary dashboard (the “360 System”) (all collectively, the “Services”). By using the Services, you are consenting to the practices described in this Privacy Policy. “You” or “your” means and refers to you as a user of any of our Services. “We,” “our,” “us” or “Optic Systems” refers to Optic Systems, LLC and our Services.

BY ACCESSING OR USING THE SERVICES, YOU AGREE TO THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY AND YOU HEREBY CONSENT TO THE COLLECTION, USE, AND DISCLOSURE OF CERTAIN INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. YOU AGREE TO BE BOUND BY ALL THE PROVISIONS OF THE PRIVACY POLICY THAT ARE DISPLAYED ON THE WEBSITE ON THE DATE YOU USE OUR SERVICES. YOUR CONTINUED USE OF OUR SERVICES, INDICATES YOUR ACCEPTANCE OF ALL OF THE PROVISIONS OF THIS PRIVACY POLICY DISPLAYED ON THE WEBSITE ON THE DATE OF SUCH USE. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, YOU CANNOT USE OUR SERVICES.

Our Privacy Policy is designed to provide transparency into our privacy practices and principles, in a format that our visitors can navigate, read and understand. We are dedicated to treating your personal information with care and respect. Please review the following Privacy Policy and contact us at [email protected] if you have any questions or concerns.

Additional Terms

If you are accessing the 360 System as an authorized end user (“End User”) on behalf of a Optic Systems business customer (“Client”) that has entered into a separate services agreement (“Services Agreement”) with Optic Systems, your use of the Services is at all times subject to the additional terms and conditions set forth in such Services Agreement and our End User License Agreement (“EULA”) which is incorporated by reference, that you can review and access when you log in to the 360 System.

Privacy Policy Scope

This Privacy Policy describes:

1. Types of Information We Collect
2. How We Collect Information (Sources of Information)
3. How We Use Your Information and Our Commercial or Business Purpose for Doing So
4. How We Disclose Your Information
5. How We Protect the Privacy of Children Online
6. Sensitive Data
7. Information Retention
8. Security
9. Third-Party Services
10. Email and Marketing Communications
11. CAN-SPAM Act
12. Your Access to and Control Over Your Information
13. Persons Covered by the GDPR (General Data Protection Regulation)
14. Additional State Specific Privacy Rights
15. Changes to our Privacy Policy
16. Contact Us

This Privacy Policy applies to Information we collect through the Website, 360 System and other electronic communications sent through or in connection with the Services. This Privacy Policy may change from time to time (see Changes to Our Privacy Policy section below). Your continued use of the Services after we revise our Privacy Policy means you accept and consent to those changes, so please check the Privacy Policy periodically for updates.

Types of Information We Collect

When you use the Services, certain types of data may be collected from you, including: (1) Personal Information; and (2) Non-Personal Information (collectively referred to as “Information”). For more detailed information on the collection of Personal Information from children, please refer to the How We Protect the Privacy of Children Online section below.

You may be able to view, access or use certain portions of the Services, or content displayed thereon, without disclosing any information that, either alone or in combination with other information, can be used to uniquely identify, contact or locate you (collectively, “Personal Information”). However, certain portions of the Services may only be accessible by disclosing certain Personal Information. We may collect or receive the categories of Personal Information listed below, which may depend on the Services you use, and your device and account settings. Not all categories of Personal Information will be collected or received from every user.

• Identifiers, such as first and last name, property address, mailing address and email address;
• Information described in subdivision (e) Section 1798.80 of the California Civil Code such as telephone number;
• Commercial information such as records of purchase and transaction histories, company name, and units managed in your portfolio (note that we use third party payment processors to facilitate your payments and do not have access to or store your payment information);
• Device and Online Identifiers, such as IP address, device identifiers, and identifiers associated with cookies;
• Internet or other electronic network activity and web analytics, such as information about how you use, access, or interact with the Services;
• Professional or employment-related information such as the Client for which you are an authorized End User and your title or position;
• Geolocation information, such as city and state you provide, or location information derived from your interactions with the Services, subject to the settings on your device or browser;
• Geolocation information, including precise geolocation data, but only where the individual has provided affirmative express consent to sharing their location, and additionally took action on their own to save the location data into the 360 System;
• Supplemental information provided by you, such as Client Data related to a Client’s customers or individuals that Client is responsible for managing the property of, including information about property owners, including their name, address, violation history and photographs or videos of their property; and
• Records of communications with our customer support team for training and quality assurance purposes.

HOW WE COLLECT INFORMATION (SOURCES OF INFORMATION)

Information Provided Directly by You

You actively provide information to Optic Systems in various ways while using our online Services. For example, you share information when you:

• Purchase or subscribe to our Services;
• Create an account as an authorized End User of the 360 System on our Website or through our mobile app;
• Watch our product demo;
• Request information about our Services where we collect information;
• Upload or import Client Data to the 360 System;
• Request customer service; or
• Send us a message through the Contact link on our Website.

Information Collected From Our Service Providers, Vendors and Third-Parties

Optic Systems may use contractors, vendors and other third-parties to assist in the provision of our Services and to improve the quality of our Services. Optic Systems uses an outside vendor to create inspection videos taken from public roads and other areas expressly authorized for access by our Clients (“Videos”). These Videos will often capture the front of buildings, landscaping, vegetation, public roadways and other utilities, in accordance with the requests of our Clients. These Videos may in some instances record personal data or information reflected from the environment as in existence on the date the Videos were recorded, such as license plates, images of individuals or mailbox numbers.

These Videos do not capture audio and are only ever taken from the public road, or private areas in which Optic Systems has been granted express authorization to provide services for by specific Clients. These Videos are uploaded to the 360 System and made available to the applicable Client via a restricted access online platform. In some limited instances Clients may create and upload their own Videos to the 360 System. If you believe that your private property or Personal Information may have been accidently captured in a Video, please contact us at [email protected]

Automatically Gathered Information

Optic Systems automatically tracks certain information about you based upon your behavior while using the Services. This information is used to better understand and serve you by responding to your particular interests and needs.

Usage Details

When you access and use the Services, we may automatically collect certain details of your access to and use of the Services, including traffic data, date and time you access the Services, the number of links you click within the Services and any third-party website and sections within the Services that you access.

Device Information

When you access the Services, we may collect information about your device and internet connection, including the device's unique device identifier, IP address, geolocation, operating system, type of mobile device you use, browser type and network information.

Use of Cookies (or mobile cookies)

Our Services may use cookies to enhance the user experience while using our Services. Cookies are pieces of information that some apps and websites transfer to the computer or mobile device that is browsing that app or website and are used for record-keeping purposes by many apps and websites. Use of cookies makes web browsing easier by performing certain functions such as saving your passwords, saving personal preferences regarding your use of the particular app or website, and ensuring that you don't see the same advertisement repeatedly. It may be possible to refuse to accept cookies by activating the appropriate setting on your device. However, if you select this setting you may be unable to access certain parts of our Services.

By continuing to use our Services, you are agreeing to our use of cookies. We may choose to use any or all of the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our Services. They may include, for example, cookies that enable you to log into secure areas of our Services.
• Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our Services when they are using them. This helps us to improve the way our system works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These are used to recognize you when you return to our Services. This enables us to personalize our content for you and remember your preferences.
• Targeting cookies. These cookies record your visit to our Services, the pages you have visited and the links you have followed. We may use this information to make our Services and the advertising displayed more relevant to your interests.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.

Use of Web Beacons

A “web beacon,” “clear GIF,” “web bug,” or “pixel tag” is a tiny graphic file with a unique identifier that is similar in function to a cookie, but allows us to count the number of users that have visited certain pages or screens of our Services, and to help determine the effectiveness of promotional or advertising campaigns, and for other related app statistics.

Analytics/Performance Cookies

Optic Systems uses analytic tools to analyze the performance of our Website and Services as well as how visitors use our Website and Services including:

• Google Analytics - For more information on Google Analytics cookies and privacy policies, visit www.google.com/policies . To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout. This will allow you to download and install a Google Analytics cookie-free web browser.

Google Maps

Optic Systems uses Google Maps/Earth, including the Google Maps API(s) with certain Services, in order to provide an enhanced and positive experience. Use of Google Maps/Earth is subject to Google Maps/Earth Additional Terms of Use and the Google Privacy Policy, both of which can be found at https://www.google.com/intl/en-US_US/help/terms_maps.html and https://policies.google.com/privacy , respectively.

How we process and use your information and our business or commercial purpose for doing so:

Generally

We use your Personal Information for our business purposes including:

• Providing and Supporting our Services:
  • Creating and maintaining your authorized End User 360 System account;
  • Providing the functionality and Services requested, purchased or subscribed to;
  • Processing payments (through our third-party payment processor);
  • Fulfilling your orders and requests for Services; and
  • other specific purposes for which you have given consent to the processing of your Personal Information and/or Client Data.
• Communicating with you about our Services:
  • Providing users with customer service and technical support;
  • Providing marketing and other commercial offers as further disclosed herein;
  • Sending notifications pertaining to purchase orders or requests;
  • Responding to correspondence we receive from you directly, through our contact page or otherwise.
• Improve, monitor, personalize and protect our Services including:
  • Providing users with a tailored experience when using our Services;
  • Enhancing functionality of our Services;
  • Protecting the security and integrity of our Services and help prevent fraud;
  • Conducting analytics;
  • Understanding your needs and interests, and personalizing your experience with the Services and our communications;
  • Troubleshooting, testing, and research, and keeping the Services secure;
  • Investigating and protecting against fraudulent, harmful, unauthorized, or illegal activity.
• Research and Development including:
  • Debugging;
  • Undertaking internal research for technological development and demonstration;
  • Verifying or maintaining quality or safety or improving or upgrading our Services.
• Compliance and Protection. We may use Personal Information to enforce and comply with our terms and policies, and to defend us against legal claims or disputes including:
  Protecting our, your or others’ rights, privacy, safety, or property (including by making and defending legal claims);
  • Auditing our internal processes for compliance with legal and contractual requirements and internal policies;
  • Compliance with a legal obligation;
  • Enforcing the terms and conditions that govern the Services; and
  • Preventing, identifying, investigating, and deterring fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.

Some processing may also be necessary to comply with applicable laws, lawful requests and legal process, such as to respond to subpoenas or requests from government authorities, and other legal obligations such as to keep records of transactions.

Information Provided By Potential Clients to View Demo

Individuals seeking to view a demo of the 360 System will be required to provide their first name, last name and email address.

Supplemental Information Provided While Using the Services

Supplemental information may be provided by you through the Services to facilitate the offering of Services and functionality requested or purchased by you or the Client for which you are an authorized End User of, including the following:

• As an authorized End User certain information related to third-parties may be provided by you (“Client Data”). Client Data is information that we obtain from you, related to the Optic Systems Client of which you are an authorized End User and information related to the property owners that the Optic Systems Client is responsible for. Depending on the industry of the Client, Client Data may be related to the Client or its respective customers, including, but not limited to, homeowner associations, homeowners, landscaping, municipalities, public works, utilities, building construction and/or land development. Such information may relate to specific property owners, their property, violation histories, contact information such as their mailing address, email address and telephone number. Client Data includes data in electronic form input or collected through the 360 System or equipment related to the 360 System including without limitation, information uploaded by you into the 360 System, information communicated through or pulled from the Client’s systems and software and any derivatives of the foregoing as may be processed and prepared as part of the Services. We may collect and process the Client Data provided by you, in order to provide the Services requested or purchased by you, or the Optic Systems Client for which you are an authorized End User of.
• Handling contact and support requests. If you send us an email through our “Contact” link to request user support, or if you contact us by other means including but not limited to via phone, we process your Personal Information to the extent it is necessary for our legitimate interest in fulfilling your requests and communicating with you.

Information Contained in Videos

Videos captured by the 360 System equipment and uploaded to the 360 System, and derivatives of the foregoing, are reviewed and processed as part of the Services. If you are a private citizen, and you believe you may have been captured in a Video (for instance, your vehicle license plate was recorded, or you believe you were visible in one of the Videos), please contact us at [email protected].

Information Provided at Time of End User Registration or Purchase.

To access and use certain of the Services, you may be required to register a unique username and password, by entering your name, e-mail address, phone number, and mailing address, and other information that assists Optic Systems in providing access to the 360 System and Services purchased by you, or by the Client for which you are acting as an authorized End User. This information is necessary for us to provide you with access to and use of the purchased Services.

Payment Information

If you are a Client, we use third-party payment processors to process your payments. These third parties will collect the information necessary to effectuate your transaction with us, such as credit/debit card number, security/CVV code, and expiration date. Our payment processors may handle your payment information in accordance with their own privacy policies. Optic Systems does not have access to your payment information.

Shipping Information

You may need to provide a mailing addressing if you purchase equipment through the Services. This information is necessary for our third-party shipping vendors to deliver the equipment purchased.

Providing and Promoting our Website and Services and its Security

We process your Personal Information by tracking your use of our Services, creating aggregated non-personal data, verifying accounts and activity, investigating suspicious activity, and enforcing our terms and policies to the extent it is necessary for our legitimate interest in promoting the safety and security of the Services, and in protecting our rights and the rights of others.

We process your Personal Information to analyze trends and to track your usage of and interactions with our Services to the extent it is necessary for our legitimate interest in developing and improving our Services and providing our guests with relevant content and service offerings, or where we seek your consent. We process device and usage data which in some cases may be associated with your Personal Information, to analyze trends and assess and improve the overall user experience to the extent it is necessary for our legitimate interest in developing and improving the services.

Geo-location Information

When you use certain of our Services, we may collect information about approximate location as determined through your IP address, GPS, or nearby devices (Wi-Fi access points, cell towers, etc.) to provide the Services. Where precise geo-location information is collected, it is only collected where an individual has provided affirmative express consent and such individual has chosen to save the location data into the 360 System. This information is retained by Optic Systems in the 360 System, for as long as necessary to deliver the services requested.

Non-Personal Information.

We collect and create de-identified, anonymized and aggregated information and other non-personal information, which is not related to an identified or identifiable natural person (“Non-Personal Information”). You agree that Optic Systems owns, without restriction, all Non-Personal Information and that you have no rights in or to any Non-Personal Information. Because Non-Personal Information cannot be used to personally identify you, you agree we may use such information for any lawful purpose.

How we disclose your information

Generally

Except for disclosing your personal information to our third-party service providers and contractors in furtherance of Optic Systems’ Business and/or Commercial Purposes as described below, we do not sell, share, or otherwise transfer your personal information to third parties. We may disclose Personal Information that we collect, or you provide as described in this privacy policy:

• o service providers, contractors and other vendors we use to support our business and who are bound by contractual obligations to keep Personal Information confidential and use it only for the purposes for which we disclose it to them.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Optic Systems’ assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by Optic Systems is among the assets transferred.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.

We may also disclose your Personal Information:

• To enforce or apply our Terms of Use, or any other additional terms and conditions agreed to in the Additional Terms.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Optic Systems, or others.

For individuals that register as End Users of the 360 System with Optic Systems, pursuant to a separate Services Agreement between Optic Systems and the Client for which the End User is authorized to act, you consent to Optic Systems’ collection and use of the Information provided by you in order to advance Optic Systems’ purposes, including, but not limited to: (a) maintain and service your 360 System accounts; (b) process and fulfill the orders, transactions and request for Services, which includes but is not limited to: (i) processing Client Data; (ii) fulfilling your requests, such as email or mailing violation notices; (iii) generating reports and violation letters; (iv) sharing information by pushing and pulling information with Client’s internal systems and software; (v) reviewing and processing Videos; and (c) provide similar services to you and our other clients (collectively “Business and/or Commercial Purposes”). We may further disclose Client Data with your consent and in accordance with the terms and conditions of the separate services agreement as agreed to between Optic Systems and the applicable Client, in order to provide our Services.

We may disclose your personal information, to other trusted service providers and contractors to provide and improve the Services, facilitate and complete transactions, provide requested services, process payments, ship equipment, verify shipping addresses, analyze use of our Services, perform analytics and produce statistics on the Services, or deliver other requested services and features to you. These service providers and contractors may include, but are not limited to companies that provide mailing services, internet service providers, and mail/parcel delivery service providers.

As a general rule, beyond the uses set forth above that assist us in carrying out Optic Systems’ Business and/or Commercial Purposes, providing the Services requested by you, and as may be agreed to in a separate Services Agreement, we will not sell or share your personal information to third parties without your permission.

Legal Requirements

As we may determine in our sole discretion, we may disclose personal information if required to do so by applicable law, including, without limitation, responding to a subpoena or request from law enforcement, court, or government agency, or in the good faith belief that such action is necessary to: (i) comply with a legal obligation; (ii) protect or defend our rights, interests or property or that of third parties; (iii) prevent, investigate, or identify possible wrongdoing in connection with the Services; (iv) act in urgent circumstances to protect the personal safety of customers, guests, or the public; or (v) protect against legal liability.

We have disclosed the following categories of personal information to service providers and contractors for our operational Business and/or Commercial Purposes within the preceding 12 months:

IMPORTANT: Except as expressly stated herein as necessary to carry out our Business and/or Commercial Purposes and to provide the Services, we do not sell or share your Personal Information to any third parties, including but not limited to advertisers, strategic partners or vendors.

How we protect the privacy of children online

Our Services are not intended for minors or children under 18 years of age and no part of our Services are designed or intended to attract anyone under the age of 18. We will never ask for or knowingly collect information from children, if you are a child under the age of 18, you are not permitted to use the Services. Consistent with the Children's Online Privacy Protection Act, we will not knowingly collect any information from children under the age of 18. If you think that we have collected Personal Information from a child under the age of 18 through our Services please contact us at [email protected] and we will dispose of the information.

Sensitive Data

Except to the extent precise geo-location data (addressed above) may be considered sensitive information under some state laws, Optic Systems does not collect any sensitive data. Sensitive data refers to data that includes details about race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, or information about health and genetic and biometric data. In addition, Optic Systems does not collect any information about criminal convictions and offences.

Information Retention

We retain Personal Information for as long as needed or permitted in light of the purpose(s) for which it was collected. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you and provide Services to you (for example, for as long as you have an account with us or keep using our Services) and the length of time thereafter during which we may have a legitimate need to reference your Personal Information to address issues that may arise;
• Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or
• Whether retention is allowed by applicable law (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

When we no longer need to process your Personal Information for the purposes set out in this Privacy Policy, we will delete your Personal Information from our systems.

Security

Optic Systems uses technical, administrative, and physical measures to protect your personal information against accidental or intentional destruction, loss, alteration, unauthorized disclosure, or access and against other unlawful forms of collecting and processing. Optic Systems follows industry standards and practices to help protect the confidentiality and integrity of your Personal Information that is collected and processed.

Third-party Services

In general, the third-party service providers and contractors used by us, will only collect, use and disclose your Personal Information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your Information will be handled by these providers.

Our Services may contain links to other websites, applications, and services maintained by third parties in which case the privacy policy of such third party applies and this Privacy Policy does not apply. The information practices of such other services are governed by the third-party privacy policies, which we encourage you to review to better understand those third parties’ privacy practices.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. Therefore, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Email and marketing communiciations

From time to time your Personal Information, such as your name, phone number, email address or mailing address, may be used to contact you with Optic Systems promotional materials, newsletters, marketing or other information that may be of interest to you based on your preferences. You may be contacted by e-mail address you provide to us. We may contact you in this way based on our legitimate interest in undertaking marketing activities to provide you with the most up-to-date information on our Services and other products and services you may be interested in based on your preferences. By providing your contact information you have opted-in to receive direct marketing and commercial information by means of electronic email communication. You can withdraw your consent to receive any direct marketing communication from us by contacting [email protected] or following the opt-out instructions in our email communications.

Can-spam act

We are committed to being compliant with the Controlling the Assault of Non-Solicited Pornography and Marketing Act of 2003 (“CAN-SPAM Act”). All e-mails you receive from Optic Systems are intended to fully comply with the CAN-SPAM Act. You can withdraw your consent to receive any direct marketing communication from us by contacting [email protected] or following the opt-out instructions in our email communications.

Your access to and control over your information

You have options about the various ways we collect, use and store your Personal Information.

Log-in/Contact Us

If you have created an account through the use of our Services, you may log in to your account to enter and update your own contact information. You can also contact us through one of the options provided in the Contact Us section at the bottom of this Privacy Policy.

Consent

When you provide us with personal information through our Services, through the mail, over the phone, or by using out mobile application we imply that you consent to our collecting it and using it to carry out Optic Systems’ legitimate business purposes.

Opt-out

Users have the ability to grant consent to allow Optic Systems to access their precise geo-location data. This data is used to create work orders, assets and other records tied to the specific location. Optic System only stores the location data if the user saves such location data to the 360 System. Optic Systems does not independently track or retain user location data. Users can turn off permissions related to tracking through their device at any time.

PERSONS COVERED BY THE GDPR (GENERAL DATA PROTECTION REGULATION); ADDITIONAL JURISDICTION SPECIFIC RIGHTS

The Website is not specifically intended or marketed to individuals outside of the United States. While the Website may be accessible outside of the United States, it does not intentionally target or advertise to individuals outside of the United States. If you are visiting the Website from outside the United States, please be aware that Optic Systems is based in the United States and only offers services in the United States. All information we obtain through our Services will be transferred to, processed in, and stored on our servers in the United States and other countries where our service providers operate. The data protection laws and regulations applicable to your personal information transferred to the United States and such other countries may be different from the laws in your country

If you are accessing the Services from outside of the United States you may have certain additional rights relating to your Personal Information, subject to local data protection laws. If you are located in the European Union (EU) or European Economic Area (EEA), the following rights under the General Data Protection Regulation (GDPR) may be available to you. Depending on your jurisdiction, and the laws applicable to you, your rights may include the following:

Accessing Personal Information

You can request details of your Personal Information we hold and a copy of such information. We will confirm whether we are processing your Personal Information and provide additional details including what kind of information we have about you, where we collected it, how we use it (including the legal basis for our processing), how long we expect to keep it, the categories of third parties with whom we share your information, details of any automated decision making or profiling and the safeguards regarding data transfers, subject to the limitations set out in applicable laws and regulations. If you ask us, we will provide you with a copy of your Personal Information free of charge. We may charge you a fee to cover our administrative costs if you request multiple copies of the same information or if the requests are manifestly unfounded or excessive.

Editing and updating Personal Information

If you find that your Personal Information needs to be edited or updated, you can ask us to update it by contacting us. Please make sure to provide us with all the information we need to be able to address your request, including both the old and new information.

Deletion, Erasure or Rectification of Personal Information.

At your request, we will delete or rectify your Personal Information if: (i) it’s no longer necessary to retain your Personal Information; (ii) you withdraw the consent which formed the basis of your Personal Information processing; (iii) you have successfully objected to the processing of your Personal Information (see below); (iv) your Personal Information was processed unlawfully; (v) we are required to delete your Personal Information to comply with any of our legal obligations; or (vi) the information is inaccurate and needs to be corrected. We will review requests on a case by case basis and we might not be able to comply with your request if we need to process your Personal Information: (i) for exercising the right of freedom of expression and information; (ii) to comply with our legal obligations; (iii) to establish, exercise or defend a legal claim; or (iv) to perform a task in the public interest. If we are unable to comply with your request for any of the forgoing reasons, we will notify you of the reasons why your request was rejected.

Choosing to delete your Personal Information may impact your ability to use our Services and online features, including closure of your online account, termination of your status as an authorized End User of the 360 System.

Restriction of Processing of Personal Information

You have the right to request us to limit the processing of your Personal Information if: (i) you dispute the accuracy of your Personal Information; (ii) your Personal Information was processed unlawfully and you request a limitation on processing, rather than a deletion of your Personal Information; (iii) we no longer need to process your Personal Information, but you need your Personal Information in connection with a legal claim; or (iv) you object to the processing of your Personal Information based on our legitimate interests pending verification as to whether we have an overriding legitimate ground for such processing. To the extent needed, we may still keep some of your data to ensure we comply with your request to limit processing, or for other legal purposes.

Objecting to Certain Types of Processing Including Automated Decision Making

Where we process your Personal Information based upon our legitimate interests, you have the right to object to this processing on grounds relating to your particular situation if you feel it impacts your fundamental rights and freedoms. Where we process your Personal Information based upon our legitimate interests and where decisions are made by automated processing which has a legal or other significant effect on you, you may also object to such automated decision making.

Portability of Personal Information

You can request us to send you your Personal Information in a structured, commonly used, machine-readable format so that it can easily be transferred and used by a third party.

Withdrawing Consent.

We primarily rely on legitimate business interests to process your Personal Information, but to the extent we use consent to process your Personal Information, you have the right to withdraw any consent you may have given us at any time. We will comply with your request promptly. If you withdraw your consent, we might not be able to provide some of our Services to you.

Filing a Complaint with a Data Protection Authority

We will try to resolve any problems that you have but you are always able to contact your local data protection authority for assistance or to make a complaint.

How to Exercise Your Rights

If you wish to exercise any of these rights, please email [email protected]. We will respond to your request within 30 days of accepting it. Before accepting your request, we may need to ask for some identifying documentation from you, to make sure we don’t inadvertently provide your Personal Information to someone else. If you are not in the EU or EEA, or other jurisdiction that provides these rights as a matter of law, you can still apply for any of these rights, and we will comply where the request is reasonable in our discretion.

ADDITIONAL JURISDICTION SPECIFIC RIGHTS – SUPPLEMENTAL NOTICE FOR CERTAIN STATE RESIDENTS

Your Rights Regarding Your Personal Information.

You may be able to exercise certain privacy rights depending on the state in which you reside. The rights available to you depend on our reason for processing your Personal Information and the requirements of applicable law. Your rights will vary depending on what state you are located in, and whether or not the applicable state laws apply to us. Specifically, you may have the following rights:

Right to Access and Right to Know.

You can request access to a copy of the Personal Information that we have about you, including a list of categories of your Personal Information that we have collected and used over the past 12 months. We will provide to you the following information (to the extent required by law):

• The categories of Personal Information we have collected about you.
• The categories of sources from which we collect your Personal Information.
• The business or commercial purpose for collecting or selling your Personal Information.
• The categories of third parties with whom we share your Personal Information.
• The specific pieces of Personal Information we have collected about you.
• The categories of Personal Information that we have disclosed for a business purpose, along with the category of any other company we shared it with.
• The categories of Personal Information that we have sold, along with the category of any company we sold it to. If we have not sold your Personal Information, we will say so.

Right to Correct Incomplete, Inaccurate, or Out-of-date Personal Information.

You may have the right to request that we correct any Personal Information about you that is inaccurate, by submitting a verifiable consumer request. Depending on the purpose of the processing, you also have the right to request that we complete the Personal Information we hold about you where you believe it is incomplete, including by means of providing a supplementary statement.

Right to Personal Information Portability.

Consistent with applicable law and subject to certain exceptions, you may have the right to request that we transfer the Personal Information we have collected about you to another organization, or directly to you, in a structured, commonly used, and machine-readable format, under certain conditions.

Right to Request Anonymization, Blocking, or Deletion of Personal Information.

You have the right to request the deletion of your Personal Information we have collected from you, subject to certain conditions and limitations under the law. Once we receive a request, we will delete (to the extent required by law) the Personal Information we retain about you and direct any service providers to do the same. If we determine that an exception applies, we will inform you of the reason for denying the deletion request. In some cases, deletion may be accomplished through de-identification.

Please understand that if you request us to delete your Personal Information, our subsequent removal of such Personal Information may impact your ability to use our Services, and may limit your use of or participation in our Services that require your Personal Information.

Right to Revoke Consent.

Where we rely on your consent to process your Personal Information, you have the right to withdraw that consent at any time with future effect. Depending on where you are located, you may also have the right to request deletion of Personal Information that was processed based on your consent, or the right to know the consequences of revoking your consent. Such a withdrawal will not affect the lawfulness of the processing prior to the consent withdrawal.

Right to Object to Automated Decision-Making/Profiling.

You may have the right to object to our processing of your Personal Information, under certain conditions, and we can be required to no longer process your Personal Information. Such right to object may apply if we collect and process your Personal Information through automated decision making, such as profiling, to better understand your interests in our products and services or for direct marketing. If you have a right to object and you exercise this right, your Personal Information will no longer be processed by us for such purposes. Such a right to object may, in particular, not exist if the processing of your Personal Information is necessary to take steps prior to entering into a contract or to perform a contract already concluded.

Right to Opt-out of the Sale of Personal Information.

We do not sell your Personal Information in exchange for monetary consideration. If this changes, we will notify you, and you may have the right to restrict such sales.

Right to Opt-out of Sharing of Personal Information for Certain Processing (Profiling/Targeted Advertising).

Consistent with applicable law, you may have the right to opt-out of having your Personal Information shared for purposes of targeted advertising. You may also have the right to request further information about the disclosure of your Personal Information for those third parties' marketing purposes, such as the contact information of those parties, once per calendar year. We do not currently share your Personal Information for such purposes. If this changes, we will notify you, and you may have the right to restrict such sharing.

Right to Limit the Use and Disclosure of Sensitive Personal Information.

We will only use sensitive or special Personal Information as needed for the purposes for which it was collected or with your consent. We do not currently process sensitive Personal Information for purposes that may be limited under applicable law. If this changes, we will notify you, and you may have the right to opt-in to the processing of such sensitive Personal Information.

Right to Non-discrimination for Exercising a Privacy Right.

We will not discriminate against you for exercising any rights. This generally means we will not deny you goods or services, charge different prices or rates, provide a different level of service or quality of goods, or suggest that you might receive a different price or level of quality of goods.

Right to Disclosure of Direct Marketers.

You may have a right to the categories and names/addresses of third parties that have received Personal Information for their direct marketing purposes upon simple request, and free of charge, if any.

Exercising your Rights; Verification of Requests

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your Personal Information. You may also make a verifiable consumer request on behalf of your minor child. Certain states require that we verify the identity of each person who makes a request to know what Personal Information we have about you or to delete the Personal Information we have about you.

In some regions you may request this information no more than two times in a rolling twelve-month period. When you make this request, the information provided may be limited to Personal Information we collected about you in the previous 12 months.

All requests must provide sufficient information to allow us to reasonably verify you are the person whom we collected Personal Information about or an authorized representative of such person. We will respond to your verifiable request within the prescribed timelines. We will only use the information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request. Please describe your request with sufficient detail to allow us to properly respond to it. We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you.

Appeals

If we deny your verifiable request to exercise your applicable privacy rights on your behalf, in some locations you may have the right to appeal our decision. To initiate an appeal, please submit a written request to us within thirty (30) days of receiving our denial notice. We will review your appeal and respond within thirty (30) days of receipt of your appeal. If your appeal is denied, we will provide an explanation for the denial and inform you of any further rights you may have.

De-Identification

Consistent with applicable law, we commit to maintain and use anonymized information in de-identified form and not to attempt to re-identify the information, except that we may attempt to re-identify the information solely for the purpose of determining whether its de-identification processes satisfy the requirements of the California Privacy Rights Act, or other applicable state laws.

Do-Not-Track Disclosures; Third-Party Tracking

Certain mechanisms may allow you to send web browser signals, known as “Do Not Track” (“DNT”) signals, indicating your choice to disable tracking on websites. We do not respond to browsers do not track signals currently. We may not be aware of or able to honor and respond to every such mechanism. More information about “do not track” is available at www.allaboutdnt.org concerning such information.

Third parties, other than our service providers and vendors, do not have authorization from us to track which websites, or other online services you visit prior to and after visiting our websites. Please note, however, that we cannot control third-party tracking and there may be some third-party tracking that occurs without our consent or knowledge.

Shine the Light Request

California Civil Code § 1798.83 permits residents of California to request from Optic Systems a notice disclosing: (1) the categories of Personal Information we have shared with third parties, if any, for the third parties’ direct marketing purposes, during the preceding calendar year, and (2) the names and addresses of those third parties. To submit a shine the light request, please contact us by using the contact details in the “Contact Us” section below.

CHANGES TO OUR PRIVACY POLICY:

We reserve the right to change the terms of this Privacy Policy at any time by posting those changes to this Privacy Policy, so that you are always aware of our processes related to collection, use and disclosure of your personal information. For significant changes, we will notify you by posting a prominent notice on our Website indicating when the Privacy Policy was most recently updated. Please consult this portion of the Website regularly for important changes to the Privacy Policy as they occur.

CONTACT US:

To ask questions or comments about this Privacy Policy and our privacy practices, or to exercise any of your rights, contact us using any of the following methods:

Call our support line: (904) 902-1360
Optic Systems, LLC
2220 County Road 210 West
Suite 108, Box 130,
Jacksonville, FL 32259

Email: [email protected]
Last Updated: March 3, 2025